At Kioni, your privacy matters to us. This Privacy Policy explains how Kioni Goods (Pty) Ltd (“Kioni”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us via https://kioni.co.za (the “Site”) or other channels (collectively, the “Services”).

By accessing or using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our Site or Services.

 

1. At a Glance

We collect your personal information to:

• Fulfil your orders and provide customer support
• Improve your shopping experience
• Communicate with you about promotions or updates
• Prevent fraud and ensure security

We never sell your personal data.

 

2. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to meet legal and regulatory obligations. When we do, we’ll update the "Last updated" date above and post the revised version on our Site.

 

3. What Information We Collect

3.1 Information You Provide Directly

When you shop, contact us, or create an account, we may collect:

• Name, email address, phone number
• Billing and shipping address
• Order details and payment confirmation
• Account login information (if applicable)
• Messages or reviews you send us

3.2 Information Collected Automatically

We collect certain information via cookies and tracking tools, such as:

• IP address, browser type, and device info
• Usage data (pages visited, time spent, items viewed)
• Cart activity or wishlist contents

3.3 Information from Third Parties

We may receive limited information from:

• Shopify (our e-commerce provider)
• Payment processors (for secure transactions)
• Analytics and advertising platforms (to help us improve the Services)

 

4. Cookies & Tracking Technologies

Like many websites, we use cookies to:

• Remember your preferences and cart
• Analyse usage patterns (for improving our Services)
• Serve you more relevant ads across other platforms

You can manage cookies through your browser settings. Blocking cookies may affect some functionality of the Site.

More about Shopify cookies: https://www.shopify.com/legal/cookies

 

5. How We Use Your Personal Information

We use your data to:

• Process orders, returns, and exchanges
• Create and manage user accounts
• Send transactional and promotional communications
• Detect fraudulent or malicious activity
• Improve and personalise your shopping experience

We may also anonymise or aggregate data to identify trends and improve our business.

 

6. How We Share Your Information

We may share your personal information with:

• Vendors and service providers: like Shopify, payment gateways, couriers, and analytics platforms
• Marketing partners: to help us deliver relevant advertising
• Legal authorities: where required by law, to protect our rights or comply with legal obligations
• Affiliates: within our company group, where applicable

We do not sell your personal information.

 

7. User-Generated Content

If you post a product review or comment on our platforms, this information may be visible publicly. We are not responsible for how others may use this content once shared.

 

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., Instagram, courier services). We are not responsible for the privacy practices of these external platforms. Please review their privacy policies separately.

 

9. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect data from children. If you believe a child has shared information with us, please contact us to request deletion.

 

10. Data Storage & Security

Your data is securely stored using trusted platforms like Shopify. We take reasonable measures to protect your information, but no system is 100% secure. Please keep your login information confidential and let us know if you suspect unauthorized activity.

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

11. International Users

If you are located outside of South Africa (e.g., in the EU, UK, or US), please note that your personal data may be transferred and stored in countries with different privacy protections. We rely on standard contractual clauses or similar safeguards for international data transfers.

 

12. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your data
• Request data portability
• Object to or restrict how your data is processed
• Withdraw consent (if applicable)
• Opt out of marketing communications at any time via the unsubscribe link in our emails

To exercise your rights, contact us at accounts@kioni.co.za. We may ask for verification of identity before processing your request.

We will never discriminate against you for exercising your privacy rights.

 

13. Complaints

If you’re unhappy with how your data is handled, please contact us directly. You may also have the right to lodge a complaint with your local data protection authority.

 

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please reach out:

Email: accounts@kioni.co.za 

Postal Address:

Kioni Goods (Pty) Ltd 

26 Danie Joubert Street 

Tzaneng Mall 

Tzaneen, Limpopo, 0850 

South Africa