Welcome to Kioni! We’re honoured to share our handcrafted designs with you. These General Terms and Conditions (“Terms”) apply to all purchases and agreements made with Kioni Goods (Pty) Ltd (“Kioni”, “we”, “our”, or “us”), whether through our website, email, social media, or other communication channels. By placing an order, you agree to these Terms. If anything is unclear, feel free to reach out — we’re happy to help.

 

1. Our products

1.1. Each Kioni piece is handmade with care by skilled artisans. No two items are exactly alike — slight variations in bead placement, size, colour, or design are a testament to their handmade nature and are not considered defects.

1.2. We strive to represent our products as accurately as possible. However, variations in screen displays, lighting, or material availability may cause colours or textures to differ slightly from what appears online or in promotional materials.

 

2. Orders & payment

2.1. Orders are only confirmed upon written acceptance (email or official invoice confirmation). Custom and wholesale orders may require additional documentation.

2.2. Wholesale Orders: Minimum order quantities (MOQs) apply and will be outlined in your quotation or product line sheet.

2.3. Payment Terms:

Full payment is required before production or dispatch, unless otherwise agreed in writing.

Accepted payment methods include:

• EFT (Electronic Funds Transfer)
• PayFast (for local card payments)
• PayPal or direct international bank transfer (for international orders; details available on request)

2.4. All prices are quoted in the currency relevant to the order's origin. Clients are responsible for any associated bank, PayPal, or currency conversion fees.

2.5. Kioni reserves the right to cancel any order prior to production or dispatch. If this occurs, you will be notified, and any payments made will be fully refunded.

 

3. Lead times & delivery

3.1. As most products are made-to-order, standard lead times apply:

• Wholesale: 6–8 weeks, depending on complexity and volume.
• Retail or custom: Timeframes will be confirmed upon order.

3.2. Shipping timelines depend on your location. You’ll receive tracking details once your parcel is dispatched.

3.3. We use trusted third-party couriers locally and internationally. Once dispatched, parcels are the responsibility of the courier. Kioni is not liable for delays, losses, or damages during transit, but we will do our best to assist with claims or tracking issues.

3.4. Incorrect delivery addresses supplied by the Client are not the responsibility of Kioni.

 

4. Shipping & customs

4.1. Shipping costs are calculated based on weight, size, and destination and will be outlined in your invoice.

4.2. For international orders, all customs duties, VAT, import taxes, and handling fees are the Client’s responsibility.

 

5. Returns, exchanges & repairs

5.1. Due to the bespoke and handcrafted nature of our products, we only accept returns for:

• Manufacturing defects
• Items damaged during transit (must be reported within 3 business days of delivery)

5.2. To qualify for a return, repair, or exchange, items must:

• Be unused and in original condition
• Include original packaging and proof of purchase

 

5.3. We do not accept returns for:

• Custom or bespoke items
• Sale items
• Products damaged due to wear and tear, water/chemical exposure, or misuse

5.4. We offer repair services where feasible. Contact us to request an assessment and quote.

5.5. Returns are accepted within 30 days of receipt for qualifying items, provided conditions above are met.

 

6. Custom orders

6.1. We love custom work! Custom designs or colour modifications are made to order and are non-refundable, except in the case of defects.

6.2. Custom production timelines will be communicated upfront. Kioni reserves the right to adapt or decline requests that do not align with our design standards or production capabilities.

 

7. Display elements (stockists only)

7.1. Display elements (e.g., stands, trays, props) loaned to stockists remain the property of Kioni.

7.2. A separate Display Agreement must be signed upon delivery. The stockist is responsible for the safekeeping, proper use, and return of these elements in good condition.

 

8. Product imagery & intellectual property

8.1. All content on our platforms — including product photos, names, descriptions, designs, and brand elements — remains the property of Kioni Goods (Pty) Ltd.

8.2. No use, duplication, or commercial reproduction is permitted without our written consent.

8.3. Want to share our work? We'd love that! Just tag us on social media @kionigoods and give us credit.

 

9. Wholesale & stockists

9.1. Additional wholesale terms and conditions apply to stockists. These include MOQs, lead times, pricing tiers, and display guidelines.

9.2. Please contact accounts@kioni.co.za to request wholesale documentation or to discuss stocking our products.

 

10. Liability & warranty

10.1. Kioni’s liability is limited to the value of the goods purchased.

10.2. We are not liable for:

• Delays or damage caused by couriers or customs
• Loss once items leave our workshop
• Indirect losses, reputational harm, or missed business opportunities

10.3. While our products are made with care and quality materials, we do not offer an extended warranty beyond the return period described in Clause 5.

 

11. Privacy & data protection

11.1. Your privacy matters to us. We only collect personal data necessary to complete your purchase and delivery.

11.2. We do not sell or share your data, except with payment processors and shipping partners for order fulfilment.

11.3. For full details, please see our Privacy Policy.

 

12. Force majeure

12.1. We are not responsible for delays or non-performance due to causes beyond our control, including but not limited to:

• Acts of God
• Pandemic-related disruptions
• Strikes
• Supplier or courier issues

 

13. Governing law & disputes

13.1. These Terms are governed by the laws of the Republic of South Africa.

13.2. Disputes will first be addressed through good faith negotiations. If unresolved, matters may be referred to arbitration in Pretoria, South Africa.

 

14. Updates to these terms

14.1. These Terms may be updated periodically to reflect changes in our business or legal obligations.

14.2. The most current version is always available on request or via our website and will apply to all new orders from its date of publication.

 

Questions or Concerns? 

We’re here to help — just drop us an email at: accounts@kioni.co.za

Thank you for choosing Kioni. We’re grateful to be part of your journey.